COVID-19 Announcements

May 29, 2020

Due to high amount of transactions we receive during the first days of the month and for your convenience, the Brawley, Calexico and El Centro Drive-up tellers will be opening at 8 am from Monday, June 1st through Wednesday, June 3rd. You can use the Drive-Thru to deposit cash or checks, withdraw funds, transfer funds, or make loan payments.

We are happy to announce our Indio branch will re-open its doors as of Monday, June 1st and will have temporary hours of 10am-4 pm Monday thru Friday. We will continue monitoring lobby traffic to follow CDC and Government recommendations including social distancing. Non-Teller related in-person service needs will continue to be by appointment only. Appointments can be made by clicking on our appointment link.

As previously mentioned, we encourage you to use Sun’s Online, Mobile and ATM banking which is available 24/7 and easy to use. If you don’t have some of these services, we are happy to set them up for you.

We are grateful for your membership with Sun. Shine on, safely!

May 28,2020

In support of our Vision of being the most trusted financial institution in the Valley we want to inform you that one of our member-facing colleagues in our Calexico Branch has tested positive for COVID-19.

The colleague last worked on Thursday May 21st and was tested the same day. They learned of their positive results yesterday evening.

Being a people first organization, our utmost concern is the safety of our colleagues, families and the community. We are happy to report that our colleague, who had mild symptoms last week, is doing great. Our thoughts are with them, and their family, for a continued speedy recovery. Any Calexico Branch team member who may have been exposed are now at home quarantining; currently none are showing symptoms.

The Calexico Branch remains open for our members with regular business hours. We have a thoroughly sterilized the branch and a new team is there ready to serve you today.

We continue to practice safety through various methods and follow WHO, CDC and Federal, State and Local authorities’ recommendation and guidelines. Our teams have been supplied gloves, masks, cleaning supplies and hand-sanitizer. In addition, each member facing area includes a plexi glass partition for further protection for both our colleagues and members.

We appreciate your continued support in following the safety guidelines as well, especially while visiting our branches. This includes wearing a mask, practicing social distancing using our markers for guidelines and utilizing hand-sanitizer we have provided in all our lobbies. Most importantly, if you are sick, or have been exposed to someone who is sick, we ask that you do not visit our lobby and instead use our alternative delivery channels including online banking, ATMs or our Drive-thru.

Thank you. And Shine On, safely!

April 29, 2020

The Federal Reserve announced an interim rule to amend Regulation D and remove the six-per-month limit on convenient transfers from a savings account. Last Friday’s action will make it easier for us to allow you access to your funds, which is vitally important as we all deal with the impacts of the COVID-19 pandemic.

What this means for you: You are no longer restricted to six remote transfers from your savings accounts. Previously, after members reached the limits, they could only access funds through an ATM or branch visit. Remote transfers include Online Banking transfers, phone requests for share to share transfers, cashier’s checks payable to a third party, and wire transfers to a third party. You may now make an unlimited number of transfers and withdrawals from your savings without leaving the safety of your home.

April 15, 2020

As your community partner, we continue to do our part in protecting our employees and members while providing accessibility to funds and financial products and services. As COVID-19 evolves we have made a decision to temporarily reduce branch operations.

  • Beginning Monday, April 20th, our Indio branch will be temporarily closed.
  • Our Coachella Valley branches are open Monday - Friday 10 am to 4 pm.
  • Our Calipatria, Imperial, Holtville, and EC Cardenas Market branches are closed until further notice.
  • While night drops will no longer be available at closed locations, ATMs will still be functioning.

To view our complete list of branch operation modifications please click here.

We will continue to reinforce social distancing by monitoring lobby traffic and we request that only individuals conducting their banking transactions enter our branches at this time. Please remember that all non-teller related in-person service needs will be served by appointment only.

We encourage you to use your debit card, ATM’s and Online Banking to avoid unnecessary visits or wait time in our lobbies. 

We appreciate your patience as we continue evaluating all options in order to balance member needs with the best interest of the community as the situation evolves.

Please continue to check our website or social media pages for future branch operation updates.

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March 20, 2020

On behalf of everyone at Sun, our hearts go out to all those impacted by COVID-19—for those diagnosed with the virus,  their friends and family, those whose jobs and schools have been impacted and so many more. Our focus is, as always, on the health and safety of our colleagues, members and community.
As your community partner, we will do our part in protecting our employees and members. As developments with COVID-19 continue to evolve, so does our approach for conducting business safely and in alignment with recent CDC recommendations regarding limiting the number of people that should congregate in a common area. With that in mind, effective:

Monday, March 23, 2020:

  • We will be reserving the first business hour of every weekday (Monday – Friday 9 am to 10 am) for our most vulnerable members, including those over 65 years old, pregnant women or those defined by the Centers for Disease Control and Prevention (CDC) as vulnerable or at-risk. Branch entrance monitoring will be in place.
  • We will begin monitoring lobby traffic to follow CDC and Government recommendations including social distancing. You may be asked to wait outside if the lobby is full. Please review all branch signage and markers to allow for social distancing.
  • Our Cardenas Market branch in El Centro will be reducing its services to teller transactions only.

Saturday, March 29th

  • Our El Centro branch will only have drive-up access on Saturdays.
  • Our Cardenas Market branch will be closed on Saturdays.

Monday, March 30th

  •  In order to reduce lobby traffic, your Non-Teller related in-person service needs will be by appointment only. Appointments can be made by visiting our website, www.suncommunityfcu.org or calling our Contact Center at 760-337-4200.

As previously mentioned, we encourage you to use Sun’s Online, Mobile and ATM banking which is available 24/7 and easy to use. If you don’t have some of these services, we are happy to set them up for you.

With the exception of the changes above, the branch hours currently remain the same. The Contact Center hours remain the same as well. Further changes and updates on how we are responding to the evolving COVID-19 situation will be communicated on our website at www.suncommunityfcu.org and through our social media pages on Facebook and Instagram. To remain informed on CDC recommendations and best practices to keep your family safe, please visit the links below.

We are grateful for your membership with Sun and will continue to serve you “the Sun Way” aligned with the current times.

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March 18, 2020

Thank you all for your patience during this difficult time!

We wanted to let you know that currently branches are open with normal business hours. However, as the events surrounding the pandemic are evolving and our desire to practice "social distancing" for the care of all, we encourage you to utilize our alternate delivery channels for your basic banking needs as much as possible until the COVID-19 pandemic ends.

Digital Services
Use your personal computer, tablet or phone to do most of your banking!

  • Online Banking—If you don’t have an account, you can create one by using the “Enroll in Online Banking” link on our website. You can use Online Banking to review your accounts, transfer funds, make payments and pay bills to outside vendors.
  • Mobile Banking—You can bank from the safety of your smart phone when you download our Sun Community Mobile Banking app. You will need to enroll in Online Banking first in order to use Mobile Banking and use the same User ID and Password you created with Online Banking.
  • Mobile Deposit Capture— This feature of our Mobile Banking app allows you to deposit checks with your phone or tablet by using your camera. Just take a picture of your paycheck, Social Security check or another type of check and deposit it into your account using Mobile Deposit Capture.
  • Apply for Loans Online—You can apply directly online for a car or any consumer loan as well as a mortgage or home equity loan through the links in our website.

Debit Card
Your debit card allows you options to purchase goods and access cash without visiting the branch.

  • ATM —Use an ATM at one of our branch locations or at a CO-OP Shared (Logo?) Branching location for simple transactions like withdrawing, depositing, or transferring funds.
  • Merchant Cash Back—Many retailers, such as grocery stores, and larger box stores, like Walmart, offer cash back from your account when you use your debit card to make a purchase. This is a quick and easy way to get cash from your account.

Drive-Thru

Use the Drive-Thru at our available locations (El Centro, Calexico & Brawley) to deposit cash or checks, withdraw funds, transfer funds, or make loan payments.

If you do need to visit one of our branches, we ask that you be mindful of practicing good hygiene by washing your hands regularly and follow the guidelines and recommendations provided by the Centers for Disease Control.

If you are sick, we ask that for the safety of all you do not visit our branches and rely on the services outlined above.

Your money is safe! We understand there is a great deal of uncertainty regarding COVID-19. In times like these, a natural reaction may be to withdraw your cash and secure it somewhere in fear that you will not be able to access your money. We cannot emphasize enough how dangerous it is to withdraw large amounts of cash to store in your home or elsewhere. The safest way for you to protect yourself and your money is to leave it securely deposited at your credit union, where your funds are federally insured.

If you experience any financial hardship or difficulty making your Sun Community loan payments as a result of COVID-19 call us at (760) 337-4200 to learn how we might be able to help.

We will keep you updated on how we are responding to the evolving COVID-19 situation. Look for our latest updates on this page and through our social media pages on Facebook and Instagram. To remain informed on CDC recommendations and best practices to keep your family safe, please visit the links below.

https://www.cdc.gov/coronavirus/2019-ncov/index.html
https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/nCOV2019.aspx
https://www.who.int/emergencies/diseases/novel-coronavirus-2019